Kentucky Organ Donor Affiliates
  • Louisville, KY, USA
  • Full Time

Despite COVID-19, organ donation/transplantation needs continue to grow, as are we! We're excited to currently be hiring for many different positions that will expand our teams. As Kentucky's primary organ procurement organization, we facilitate organ and tissue recovery and serve as the state's primary contact for organ and tissue donation. As an organization, we strive to provide the best possible care to our donor families, facilitate the recovery of organs and tissues, educate the communities we serve, and support special events to promote donation throughout Kentucky. The dynamic field of organ and tissue donation offers exciting and rewarding employment opportunities for those who seek to make a difference in other people's lives. Our core purpose is to Honor the Gift of Donation as we value compassionate, dedicated, and accountable employees. 

Kentucky Organ Donor Affiliates (KODA) has an exciting opportunity for a full-time Family Support Operations Manager. The Family Support Operations Manager is responsible for coordinating and supervising family support liaison staff and the activities related to the support and assistance of families facing the death of a loved one. Plans, implements, and documents donation process improvement efforts aimed at maximizing all donor potential.  Provides direction, education and mentoring to team to facilitate efficiency and effectiveness in the donation process.  Accountable for Family Service Liaison staff adherence to all regulatory and accrediting agency standards.  The Family Support Operations Manager is a member of KODA's leadership team.

Specific duties may include:

  • Provides resources, leadership and direction to family services staff including, but not limited to, primary supervision, monitoring of staff activities, performance review, training, and scheduling.  Manages relevant staff documentation and day-to-day operational activities (timesheets, expense reports, seminar, PTO requests, and performance evaluations).  
  • Participates in the interviewing and hiring process for family services staff. 
  • Provides trending and reporting family service liaison related data (outcomes of approaches, quality indicators, conversion rates, etc.).
  • Works collaboratively with the Tissue, Hospital Development and Organ Leadership to ensure the maximization of organ and tissue donation.
  • Actively collaborates, implements and promotes process improvement efforts related to maximizing donation.
  • Ensures ongoing clinical competence of staff through development and implementation of a comprehensive orientation program, ongoing education and training, case reviews and focused learning and training activities.
  • Oversees scheduling and job assignments by approving call schedules, managing time sheets, leave requests, expense reports, etc., to ensure adequate capacity and adherence to policies.
  • Serves as the real-time point of contact (Authorization Coach) for coaching and mentoring opportunities related to family conversations for all team members that work with families at the time of donation.
  • Provides ongoing effective dialogue for appropriate problem solving and solution-oriented dialogue.
  • Offers a compassionate and supportive voice and resource as team members engage or work through emotionally challenging cases. Understands KODA support options and reinforces usage by team members as needed.
  • Assists with the development of KODA's budget.
  • Works in conjunction with the Chief Clinical Officer and Chief Quality Officer to ensure that family service operations and documentation practices are in compliance with CMS, UNOS, AOPO, FDA, AATB standards and regulations, as well as all internal KODA organizational policies and procedures


Skills and Qualifications:


  • Bachelor's degree in allied health, education, business, pastoral care, psychology or related field required. Extensive related management experience may substitute for education requirements for exceptional candidates.
  • Three to Five years' experience in healthcare, social work, palliative care, organ procurement or similar setting required.
  • Proven ability as a transformational leader, including the ability to think strategically, design effective solutions, and implement plans successfully. 


  • A degree in a health related field is strongly preferred 
  • Two to three years of operational management experience strongly preferred
  • Experience utilizing data reporting and metrics, and change management preferred.
  • Experience working with OPO operations and/or knowledge of the donation process preferred.


  • Health Insurance
  • Dental
  • Vision
  • Life Insurance
  • Accidental Insurance
  • Long and Short Term Disability
  • Retirement
  • Vacation, Sick, PTO, Birthday, Holidays, and Personal Days
  • Life Assistance Program
  • Educational Reimbursement 
  • Professional dues/Certification Reimbursement
  • Career Ladder Program

To learn more about KODA, please visit our website at

Kentucky Organ Donor Affiliates is an Equal Opportunity Employer/M/F/Disability/Veteran/Sexual Orientation/Gender Identity


Kentucky Organ Donor Affiliates
  • Apply Now

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page